Our team includes technicians who prepare and install equipment, and the Service Desk that assists users every day. Technical support is available 24/7 for the checkout systems we maintain.
With more than 16 years of experience in checkout systems, we work on equipment deployed across multiple stores and retail brands. We cover POS terminals, servers, applications and networks, handling incidents and arranging on-site work as needed.
Our team’s day-to-day work
- Telephone assistance and incident diagnosis
- Checkout server and workstation installation and configuration
- Staff training and go-live assistance
- System, application and network incident tracking
- Server and network equipment monitoring
- Workstation preparation and deployment
- Remote application deployment according to the rollout plan
- Customer IT estate management and compliance checks
- 24/7 technical on-call service
The Service Desk tracks requests and coordinates interventions with our technicians.